At COMDIET we are concerned about the satisfaction of our customers. If for any reason you are not fully satisfied or have simply changed your mind, you have the possibility to exercise your right of withdrawal within 7 calendar days from the date on which you received the order, and the order must arrive at COMDIET within a max. 30 days from the same date. All parts must be returned in the same condition in which they have been delivered to the customer.
WHAT STEPS SHOULD I FOLLOW TO MAKE A RETURN?
1- Contact and Authorization: Contact us at email@example.com within 7 days from the date you received the order before returning any product and let us know the items you wish to return and the reason for the return. Please include as a reference the purchase receipt number corresponding to the item(s) in your e-mail.
2- Package preparation: Once we have emailed you the authorization code for the return procedure along with a return form, you must attach in the package, the garment(s) you wish to return along with the return form. To avoid delays, it is important that you complete the returns form with all the information required in it.
Products must be within their original packaging in perfect condition.
Products that are returned without this will not be accepted.
Products of the same order must be returned in the same shipment, COMDIET will not be able to accept returns of the same order separately.
The package containing the returns must arrive at COMDIET offices within 30 days from the date on which you received the order.
3- Shipping of the package.
4- At the time COMDIET receives your package and checks that all the above conditions are fulfilled, we will send you an e-mail informing you of the acceptance of the return and providing you with a payment return code. The amount will be credited to your account within 10 days. Shipping costs will not be refunded under any circumstances.
From that date we have 30 working days for the refund of the amount of your purchase.
Items returned successfully and undamaged will be refunded to the same credit card with which the order was purchased, including VAT and excluding shipping costs.
ATTENTION: All expenses caused by not contacting us before the return, for not waiting to receive the authorization code of the return or for not having used the documents provided, will be deducted from the total amount of the return.
In the event that your return does not meet these conditions and is not accepted, COMDIET will contact you to offer you the option to return items that have not been accepted.
All transportation costs generated by this return will be at your own expense. If you do not accept this option latiendadeldesvan.es you can keep the items and the amount of them.
WHAT IF THE PRODUCT I RECEIVED IS DEFECTIVE?
Only in the following cases COMDIET will bear the costs of returning and shipping the new item:
- If the product is defective
- If we send you a wrong product
If COMDIET does not have the desired product to carry out this change, it will refund the part amount and shipping costs.
HOW WILL I RECEIVE MY REFUND?
Once the return is approved, you will receive the amount in the same way that you made your purchase, including VAT and excluding shipping costs.
The time to the effective refund on your account’s credit card depends on the card issuer.